Frequently Asked Questions

Appointments can be made for ALL our clinics with the same phone number. 09 5297461.

You can also make online bookings from this website.

If your call is not picked up, please leave a short, clear message with your name and contact number and our reception staff will call you back as soon as possible. Otherwise see our contact page for other ways to contact us.

Our general hours are Monday to Friday between 8am and 4.30pm, but some therapists work varied shifts, enabling us to offer some out of hours appointments.

Our standard appointments are 30 mins unless otherwise advised. Some post op appointments may be up to 1 hour.

We strive as much as possible to keep to appointment times, however we do offer an acute service for traumatic injuries and this, and unforeseen circumstances, may on occasion influence our schedule and cause us to run late. We apologise for this and any inconvenience it may cause. The reception staff will keep you informed of any possible delays. Please ask if you feel you have been waiting too long.

It is helpful if you can bring any of the following that is relevant to your case

  • ACC details if already completed
  • Xrays and/or reports
  • Other investigation results (MRI, U/S or nerve conduction)
  • Work insurer details
  • Hospital discharge papers
  • Operation details
  • Referral form from GP, A&E, hospital, surgeon, physio etc

Handworks has a 24 hr cancellation policy. Please notify us as soon as possible if you are unable to attend your appointment. Late cancellations (less than 4 hours notice) may incur a fee for non-attendance.

We provide a free TXT-2-Remind service to mobile phones, giving you 24 hours notice of your appointment.

Clients arriving late, but within their appointment time allocation, may receive a shorter consultation due to the arrival of the next booked patient.

Repeated non-attendance will result in your referrer and funder being notified and further appointments withdrawn.

From the 5th September there is a co-payment required with ACC accepted Hand injuries.

Please see our FEES page for more information.

Payment in full at time of treatment or purchase is appreciated. We accept payment by cash, Eftpos and credit card. Internet banking details can be provided if required.

No, we can see self-referred clients directly, just contact us for an appointment. We can refer you for x-rays, specialist opinion or to your GP if requiring further input.

Yes, if your injury is the result of an accident then the appropriate ACC paperwork can be completed and submitted to ACC for consideration, at your first appointment. You will then be notified by ACC if the claim has been accepted.

If it is a gradual process work-related injury claim you will need to see your GP first to lodge the claim.

Handworks appreciates your feedback and will always follow up any concerns or complaints you have about your treatment.

In the first instance, if you would like to discuss your issue with the Clinical Director please advise the Reception and they will arrange this for you. Alternatively you may prefer to put your concerns in writing – email the Clinic Director, Sarah Waldin. All matters will be dealt with in strictest confidence.

If your surgery is covered by Southern Cross, your post operation care will be covered if you are treated by a Registered Hand Therapist.

If you seek hand therapy treatment but have not had surgery, you need to ensure that your appointment is booked with a Physiotherapist and Registered Hand Therapist. This ensures that you will be covered under Southern Cross to the limit of your policy.